Jobid: 609, Customer Service Supervisor (Call Center)

April 16, 2016

Staffing Solutions | Recruitment Agency  | Executive Search – Search Cube Pte Ltd
Job Description



  • Monitoring Staff adherence & productivity
  • Consolidation of shift allowance and overtime claims
  • Handling Escalations Calls
  • Liaise with operators, vendors and internal/external
  • Staff counseling
  • Assist Executive in training the agents
  • Service Recovery Monitoring
  • Risk Management
  • Monitoring leave applications
  • Filing/Administrative work
  • Investigate and follow-up customers’ complaints and
    feedbacks immediately/when necessary. May be required to handle 2nd level
    escalation for walk in customer.
  • Perform any other duties as instructed by Executive


  • Diploma with at least 2 years of supervisory experience
  • Good decision making and analytical skills
  • Good call handling skills and able to handle difficult customers
  • People-oriented with great team spirit
  • Great leadership and coaching skills
  • Good written and verbal communication skills
  • Willing to perform shift work
  • PC Literate
  • Good typing skills

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Jobid: 609, Customer Service Supervisor (Call Center)


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